Forgot Password Instructions
Please go to the site http://my.ju.edu
When the site is displayed, Click "Forgot Password"
On the next page,you will be prompted to enter :
- your username or email
- Fill out the captcha
Click Next
You will be prompted to choose a contact method for Microsoft to verify your account :
-Select Call or Text my mobile phone
-Then enter your phone number
- Once you have filled in the information click Text/ Call
- You will receive a text / call containing a verification code
- Enter your verification code
- Click next
Once you submit the code, you will be prompted to change your password
Please note the Password Requirements are :
- at least 12 characters long
- contain at least 1 upper case
- contain at least 1 number
- contain 2 special characters
- cannot be a previously used password or contain any part of your name
After you enter your password click "Finish"
You will be prompted to sign in using your new password
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